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Real problems · No hype · No BS

The work, the way we ran it. No marketing varnish.

Most engineering pages tell you what they could do. This one tells you what we actually did - the messy, specific, P&L-moving work. If you're looking for buzzwords, this isn't the page.

Talk to an engineerCustomer stories
+18% conversion on AI-personalized journeys85% of IT tickets self-served+34% D7 retention on AI onboarding70% of tier-1 support auto-resolved<400ms P95 cold-start on shipped apps10-14 weeks greenfield app to first store release

We measure ourselves on the number

Conversion, retention, return rate, deflection, close-cycle days. Not slideware. Not artefact count.

We work on what's broken

Pick one painful workflow. We map it in week one. Replace the human handoffs in 4-6 weeks. Then expand from a working win.

No hype, no frameworks pitch

We don't sell you LangChain. We don't sell transformation. We ship what your team needs to ship - in your stack, on your repo, under your audit.

Ecommerce that actually moves the number

Carts that don't recover. Search that returns nothing. Returns flow that bleeds margin. We fix the parts of ecommerce that show up on the P&L.

Search that returns the right SKU

+18%

A storefront search rebuild on hybrid retrieval: query understanding, synonyms, re-ranking, and faceted refinement tuned to the catalog. Zero-result searches dropped, conversion lifted.

Conversion on AI-personalized journeysSee the solution

Returns that protect margin

-34%

Self-serve returns with exchange-first prompts and risk scoring. Real-customer experience didn't change. The 8% of return-abuse went away.

Unwanted returns after rolloutSee the solution

Cart recovery without spam

+9%

Multi-channel sequences tuned to cart value, persona, and intent. Brand-voiced messages, frequency capped, quiet-hour aware.

Recovered revenue vs prior automationSee the solution

Mobile apps that don't embarrass you

Crashes on a Pixel 6. Onboarding that loses 30% of new users on day 1. A native rewrite the team has been sketching for 18 months. We ship the work.

Onboarding that lifts D7 retention

+34%

Persona detection on first run, smart defaults, and a quiet reactivation loop. Cut steps without losing critical signal. Tickets from new accounts dropped too.

D7 retention after rolloutSee the solution

Field-ops apps for offline-first reality

8,000

Native iOS and Android apps for technicians across 18 countries. On-device fallback, photo-grounded reports, sync-on-reconnect. The team retired three legacy apps in the process.

Technicians on offline-capable appsSee the solution

Crash triage that actually closes tickets

-58%

Smart grouping over Sentry / Crashlytics, prioritized by user impact, with draft PRs for known patterns. Time-to-fix collapses; store rating recovers.

Time-to-fix on tier-1 crashesSee the solution

Enterprise ops without the 18-month transformation

Tier-1 IT tickets that pile up. Vendor onboarding stuck in three teams' inboxes. A monthly close that takes a week. We replace the human handoffs - your systems of record stay where they are.

85% of IT tickets self-served

85%

Role-aware helpdesk agent integrated with ServiceNow, Okta, and Microsoft Entra. Password resets, access requests, software installs - resolved without a human.

Of IT tickets self-servedSee the solution

Five days off the close

-5 days

Reconciles SAP, NetSuite, and a regional Oracle. Drafts variance commentary in finance's voice. Board pack the CFO doesn't have to rewrite.

Off the monthly close cycleSee the solution

Vendor onboarding cut in half

-52%

End-to-end vendor onboarding with KYB, banking verification, contract intel, and renewal risk surfacing. Single source of truth across legal, finance, and procurement.

Vendor onboarding timeSee the solution

Agents that survive production

Most agent demos die when they hit real traffic. We ship the runtime, the evals, the guardrails, and the on-call - because that's the part that actually matters.

Tier-1 support that resolves 70%

70%

Hybrid retrieval over docs and ticket history. Smart triage with one-tap human handoff. Quality-graded answers tracked on every release.

Of tier-1 tickets auto-resolvedSee the solution

Evals that block bad ships

96.4%

Golden sets, regression suites, live-traffic shadowing - same eval discipline we use on our own agents. Pass-rate gates merged into your CI.

Median eval pass-rate at shipSee the solution

Multi-agent orchestration on your cloud

1 day

Self-hosted runtime with tools, memory, evals, tracing, and observability. Deploys to AWS, Azure, or GCP in a day - no data leaves your perimeter.

Median time to first deploySee the solution
What people ask

The honest questions

  1. Most agencies pitch transformation; most AI consultancies pitch frameworks. We ship code. Each engagement starts with a single painful workflow, a fixed-scope plan in 48 hours, and a working win in 4-6 weeks - in your repo, on your stack, under your audit.

  2. Free 60-minute working session with a senior engineer. We map your top workflows, identify the highest-leverage win, and come back with a fixed-scope plan. No deck, no obligation.

  3. Most of our engagements work alongside an existing team. We bring AI-pair workflows, eval discipline, and platform leverage your team can adopt - and often retain after we leave. We're not in the body-shop business.

  4. Per engagement we instrument a primary metric (conversion, retention, deflection, close-cycle days, MTTR) against a control cohort or pre-launch baseline. ROI is a number, not a story. Most engagements pay back inside one quarter.

  5. Yes. After a first conversation we'll connect you with engagement leaders at companies that match your stack and scale - so you can ask the questions that actually matter.

Have a workflow that's been broken for a year?

Tell us about it. We'll come back with a fixed-scope plan and a clear path to a working win in under 48 hours.

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