Identity actions
Password reset, MFA, group membership, and role changes with policy-bound automation.
Agent · Enterprise OpsDeploy in 3 weeks
IT Helpdesk Agent
Tier-1 IT support with role-aware permissions.
Resolves password resets, access requests, software installs, and account issues with role-aware permissions and one-tap human handoff.
ServiceNowOkta · EntraSOX-ready
85%Of tickets self-served-58%Average handle time on escalations
In production
Of tickets self-served85%
Average handle time on escalations-58%
Integrations
ServiceNowOktaMicrosoft EntraJamfIntuneSlackTeams
Median deploy: 3 weeks
Capabilities
Everything IT Helpdesk Agent ships with - production-grade, day one.
Software install
Self-service software requests with license checks and managed install.
Smart routing
Escalation with full context, conversation history, and suggested resolution.
Deploy
From kickoff to production in 3 weeks.
Every solution comes with a calibrated eval suite, runbooks, and integration guides - so your team can take ownership from day one. Self-hosted, hybrid, or fully managed.
- 1Kickoff & calibration
Align on data, integrations, and policy. Calibrate the eval golden set.
- 2Connect & configure
Wire integrations, configure tools, and stand up the runtime in your cloud.
- 3Shadow & ship
Shadow on live traffic, ramp on evals, and ship to production with rollback.
FAQs
Answers your buyers, security teams, and engineers ask.
Does it actually take actions or just answer?
Both - it executes deterministic actions inside a policy boundary and logs everything for audit.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.