Doc grounding
Hybrid retrieval over your docs, prior tickets, and policy with cited answers.
Agent · SaaSDeploy in 3 weeks
Support Deflection Agent
Resolve 70% of tickets without a human.
Tier-1 support across web, app, and email - grounded in your docs and ticket history, with one-tap human handoff and quality-graded answers.
Docs-groundedMultilingualQA-graded
70%Of tier-1 tickets auto-resolved+12NPS lift after rollout
In production
Of tier-1 tickets auto-resolved70%
NPS lift after rollout+12
Integrations
ZendeskIntercomHubSpotHelp ScoutSlack
Median deploy: 3 weeks
Capabilities
Everything Support Deflection Agent ships with - production-grade, day one.
Routing
Smart triage and one-tap handoff with full context for the human agent.
Quality grading
Continuous evals on accuracy, escalation rate, and CSAT.
Deploy
From kickoff to production in 3 weeks.
Every solution comes with a calibrated eval suite, runbooks, and integration guides - so your team can take ownership from day one. Self-hosted, hybrid, or fully managed.
- 1Kickoff & calibration
Align on data, integrations, and policy. Calibrate the eval golden set.
- 2Connect & configure
Wire integrations, configure tools, and stand up the runtime in your cloud.
- 3Shadow & ship
Shadow on live traffic, ramp on evals, and ship to production with rollback.
FAQs
Answers your buyers, security teams, and engineers ask.
What about edge cases?
We design for handoff. The agent recognises uncertainty and routes the 30% of cases that actually need a human.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.