Standard
Business-hours support across IST, CET, and PT. 24-hour response on standard issues.
Support
Production support on AI-native operations.
From incident response to ongoing customer success - Techimax customers get the same engineers who built their agents on every support call.
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Tiers
Support that scales with your AI footprint
Premium
24×7 critical-issue support. Named technical account manager. Quarterly business reviews.
Premier
24×7 with 15-minute critical response SLO. Embedded engineer hours. Joint roadmap planning.
Customer success
Adoption planning, eval review, and continuous improvement support across every engagement.
Incident response
Production incident handling with runbooks, post-mortems, and root-cause discipline.
Platform operations
Managed operations of your agent infrastructure, the Eval Platform, and integrations on your behalf.
FAQs
Frequently asked questions
Customers can open tickets via the support portal or by emailing the support address provided in your engagement. We respond within the SLO of your tier.
Yes - for Premium and Premier customers we offer scheduled onsite support across all major delivery hubs and most enterprise locations.
Standard support is included with every Techimax engagement. Premium and Premier are licensed annually with named accountability.
Talk to a customer success lead.
We'll match you with the right tier and a named TAM within 24 hours.