Outage status
Live outage status, ETR, and crew dispatch awareness across IVR, web, app.
Agent · Energy & UtilitiesDeploy in 5 weeks
Utility Customer Care Agent
Outage, billing, and high-bill investigations.
Tier-1 customer care across outage, billing, payment, and high-bill investigations - with citation-grade explanations from your CIS.
CIS-integratedMultilingualAudit-traceable
−42%Average handle time on care92%First-contact resolution
In production
Average handle time on care−42%
First-contact resolution92%
Integrations
Oracle CC&BSAP IS-UItineris UMAXSalesforce Energy & Utilities Cloud
Median deploy: 5 weeks
Capabilities
Everything Utility Customer Care Agent ships with - production-grade, day one.
Billing & high-bill
High-bill investigations with citation to usage data and rate-case context.
Payment & arrears
Payment plans, hardship programs, and arrearage handling inside policy.
Deploy
From kickoff to production in 5 weeks.
Every solution comes with a calibrated eval suite, runbooks, and integration guides - so your team can take ownership from day one. Self-hosted, hybrid, or fully managed.
- 1Kickoff & calibration
Align on data, integrations, and policy. Calibrate the eval golden set.
- 2Connect & configure
Wire integrations, configure tools, and stand up the runtime in your cloud.
- 3Shadow & ship
Shadow on live traffic, ramp on evals, and ship to production with rollback.
FAQs
Answers your buyers, security teams, and engineers ask.
Does it work with our CIS?
Yes - production integrations with Oracle CC&B, SAP IS-U, Itineris UMAX, and major utility CIS systems.
Free working session with a forward-deployed engineer
Show us the problem. We'll send back a written plan to fix it.
In 60 minutes with a senior engineer, you walk away with the gaps mapped, the agent worth building first, a risk read on what your team has already shipped, and a reference architecture - at zero cost, no obligation.
- Workflow map
Where the work breaks down today and which gap an agent should close first - calibrated to your business.
- Velocity diagnostic
Where engineering and ops hours actually go - and where forward-deployed delivery takes you next.
- Risk & rescue read
An honest view of what your team has already vibe-coded and what it needs to survive production.
- Architecture sketch
Reference architecture for your runtime, evals, RAG, and integrations - vendor-agnostic.
60-minute working sessionSenior forward-deployed engineerTwo follow-ups + written summaryFree of charge for qualified businesses
Most teams walk away with a fixed-scope plan in a single session.
Book your free assessment
Reserve a 60-minute working session with a senior AI engineer and practice lead.